Terms of Service

Agreement to these terms

These terms are a contract between you and Clickbase. They apply when you create an account, install our tracking script, call our API, connect an AI assistant to our MCP servers, or otherwise use the service. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

If you do not agree to these terms, do not use Clickbase.

What Clickbase is

Clickbase is a hosted analytics service. You add a script to websites you control, and we record the resulting activity so you can see traffic, understand how people move through your product, and connect that behaviour to revenue when you link a Stripe account.

Clickbase is a hosted service only. We do not distribute the server software for you to run yourself.

Accounts and workspaces

You need an account to use Clickbase. Keep your credentials secure, and tell us promptly if you believe someone has gained access to your account. You are responsible for activity that happens under it.

Your sites live inside a workspace. A workspace has one owner and any number of members, each with an admin or member role. Admins can manage sites and settings; only the owner and those they authorise can manage billing. A workspace can hold up to thirty sites.

Anyone you invite into a workspace can see the analytics data for every site in it, including session recordings where that feature is enabled. Invite accordingly.

Your responsibilities for the data you send us

You may only install Clickbase on sites and applications you own or are authorised to instrument. For the visitor data collected through your sites, you are the data controller and we act on your instructions as your processor. That division matters, and it puts several obligations on you rather than on us.

• Notice and legal basis. You are responsible for telling your visitors that you use analytics, and for having a lawful basis to do so. That includes deciding whether your jurisdiction requires consent before tracking begins.
• Cookie choices. Tracking mode is a per-site setting. Sites are created in cookie mode, which stores an identifier in the visitor browser. Cookieless mode is available and stores no persistent browser identifier. Whether you need a consent banner depends on the mode you choose, your jurisdiction and the rest of your stack. We do not make that determination for you.
• Session replay. If you enable session recording, the recording captures what happens on the page. We mask the values typed into form inputs and scrub common patterns such as email addresses from captured text, but this is not a guarantee. Do not enable recording on pages that display personal, financial or health information unless you have satisfied yourself that it is lawful and appropriate.
• Identified users. Our identify endpoint accepts any identifier and traits you choose to send. We store what you send. Do not send special categories of personal data, payment card details, credentials, or anything you are not permitted to share with a processor.
• Public sharing. Each site has a sharing setting that makes its dashboard readable without a login. Turning it on publishes that site data, including session recordings and live visitor activity, to anyone with the link. Only enable it when you intend the data to be public.

Acceptable use

Use Clickbase for its intended purpose and within the law.

• Do not instrument sites you do not control, or use the service to track people across sites you have no relationship with.
• Do not send us data you have no right to send, including data obtained without notice or a lawful basis.
• Do not attempt to access another customer workspace, probe our infrastructure, or circumvent rate limits, event quotas or plan limits.
• Do not resell access to the service, or use it to build a substantially similar product.
• Do not send deliberately falsified events to inflate or distort analytics, whether your own or anyone else.

Trials, plans and billing

New workspaces start on a fourteen day trial with an allowance of one million events. No card is required to begin.

Paid plans are priced by the volume of events you record each month, billed monthly or annually. An annual plan is charged at ten times the monthly price, so two months are not charged. Prices are shown in United States dollars; the amount you are actually charged is settled by our payment processor and may appear in your local currency.

Billing runs through Stripe. We do not see or store your full card details. Charges recur automatically until you cancel, and cancelling takes effect at the end of the period you have already paid for. We do not refund partial periods unless the law requires it.

If a payment fails we keep your workspace active for a short grace period while the payment is retried. After that, access to dashboards and the API is suspended until billing is resolved. Suspension is not deletion; your data is still there when you return.

If you exceed your plan event allowance we may ask you to move to a larger plan. We will tell you before restricting anything.

Your data, and what we do with it

The analytics data collected through your sites is yours. We process it to provide the service to you, to keep it secure, and to operate and improve the product. We do not sell it, and we do not use one customer data to build features for another in any identifiable form.

While your subscription is active we keep your event history for as long as you remain a customer. We do not sample your traffic and we do not expire events by age.

You can export your data at any time through the REST API. If you connect an AI assistant to our MCP servers, that assistant can read the data you grant it access to, including session recordings and revenue records. What that assistant then does with the data is governed by its own provider, not by us.

Our handling of personal data is described in the Privacy Policy, which forms part of these terms.

Third-party connections

Some features work by connecting Clickbase to an account you hold elsewhere. Connecting Stripe lets us read your charges and subscriptions so revenue can be attributed to acquisition sources. Connecting Google Search Console lets us show your search performance alongside your analytics.

You control those connections and can disconnect them at any time. Those services have their own terms, and we are not responsible for how they operate or for changes they make.

Availability and changes to the service

We work to keep Clickbase available and accurate, but we do not promise uninterrupted service. We may need to take the service down for maintenance, and we will keep planned downtime short and infrequent.

The product changes. We add features, and occasionally we remove or replace them. If we make a change that materially reduces a capability you rely on, we will give reasonable notice where we can.

Intellectual property

Clickbase, including the software, the tracking script, the interface and the documentation, is ours and remains ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. They do not transfer ownership of anything.

Your data remains yours. You grant us only the permission we need to host, process and display it in order to run the service for you.

If you send us feedback or suggestions, we may act on them freely and without obligation to you.

Ending your account

You can cancel your subscription or close your account at any time from your account settings.

We may suspend or close an account that breaches these terms, that is used unlawfully, or that puts the service or other customers at risk. Where the circumstances allow it, we will contact you first.

When an account is closed we delete the analytics events for its sites. Some records survive closure because we are required to keep them or need them to run the business, including billing and invoice records held by our payment processor, and security and abuse logs. The Privacy Policy sets out what is retained and for how long.

If you want a copy of your data, export it before you close the account. We cannot guarantee recovery afterwards.

Disclaimers and liability

Clickbase is provided as it is. Analytics involves estimation: visitors block scripts, browsers change behaviour, and bot traffic is filtered heuristically. We do not warrant that the numbers are complete or exact, and you should not treat them as a system of record for accounting, tax or compliance purposes. Where revenue figures matter formally, your payment processor records govern.

To the maximum extent the law allows, we are not liable for indirect, incidental or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Changes to these terms

We may update these terms as the product and the law change. When we make a material change we will tell account holders by email or in the application before it takes effect. Continuing to use Clickbase after that means you accept the updated terms.

The date at the top of this page shows when it was last revised.

Governing law and forum

These terms are governed by the laws of the Federative Republic of Brazil. Any dispute arising from them or from your use of Clickbase will be brought before the courts of the judicial district of São Paulo, state of São Paulo, and both parties waive any other forum however privileged.

Our infrastructure runs in Frankfurt, Germany, which means data is processed inside the European Union even though we operate from Brazil. Where the General Data Protection Regulation applies to you, it applies alongside the Brazilian General Data Protection Law rather than instead of it. The Privacy Policy explains what that means for your data.

Contact

Questions about these terms can be sent to paulo@clickbase.so.